iDonate Tap App
How to Make Sure You Have The Most Recent Version of iDonate Tap
If you are having any difficulties taking donations with iDonate Tap, it may be because the app needs to be updated. When new versions of the app are released, users will need to update the app to continue using it. This process is usually automatic, ...
How to Force Close and Restart iDonate Tap
If you have had any technical issues with the iDonate Tap app, you may have been advised to 'Force Close' the app. Exiting an app on your phone usually leaves it running in the background, which will not fix any issues that require the app to be ...
The Tap App Isn't Working, What Can I Do?
If you are using iDonate Tap and having some issues, these can often be solved by performing one or more of the following actions: 1. Log out of your account and log back in. 2. Fully close the app and restart it. 3. Make sure you have the most ...
"No Tap to Pay readers found. Please try again"
If you have logged in to iDonate Tap on your phone and found the above error, this means the app is struggling to connect with the device in your phone which reads cards to take payments. If this occurs, here are the steps you can take to fix it: 1. ...
Tap to Donate for Darkness into Light
If you are taking part in Pieta's Darkness into Light campaign and using the iDonate Tap app for donations, here are the steps you need to follow to get started. 1 - Download the iDonate Tap app Download iDonate Tap from the App Store or Google Play. ...
Is the app secure?
The iDonate app is powered by Stripe, one of the leading payment processors worldwide. Payments are extremely secure through Stripe, and no card details are stored on the device or on iDonate.
Does the app work abroad?
You can take tap donations through the app from anywhere in the world, so long as you have an internet connection. If you are travelling abroad, please be aware that different fundraising regulations may apply in different countries.
Can multiple users log into the same account?
Yes, multiple people can log into the app with the same account simultaneously. If you have an event and want several people to collect tap donations at once, this can be done with multiple devices using the app.
Can the preset donation amounts be changed?
As standard, the iDonate app will present several amounts when you choose a page. You can adjust these preset amounts by tapping the Settings icon in the top right of the app, then choosing Donation Preference. Choose Custom Amounts, then adjust your ...
How much can be donated through the app?
The limit on tap payments with cards is €50, tap payments made with a phone have no limit. The minimum donation through the app is €2.
What is the charge for using the app?
There is no direct charge for using the app on either the donor or the charity. On each donation, there is a service charge of 4.5%, then a transaction fee of 1.95% + 25c.
Can I log into my account on the app?
Yes, all iDonate accounts set up on the website can log into the app. Please note, the. primary purpose of the app is tap donations, you can create and edit pages but many of the functions of the website are not yet available through the app.
What is Product Mode?
If you are selling products in aid of your charity rather than simply taking donations, the Product Mode on our app is there to assist. Product Mode can be enabled from the Donation Preference settings. This replaces the donation options that appear ...
Who can use iDonate Tap?
The app is available to all iDonate users, from charities and causes to one-time fundraisers. If you have an account on the iDonate website, that same account can be used on the iDonate app. Whether you have just one fundraising page or a list of ...
How to use the iDonate app
Once you have the app installed, open it and you’ll be prompted to log into your account. Input your details and you’ll be brought to the home screen of the app. All of your pages will appear here in a list, with active pages at the top. To take a ...