If you have had any technical issues with the iDonate Tap app, you may have been advised to 'Force Close' the app.
Exiting an app on your phone usually leaves it running in the background, which will not fix any issues that require the app to be closed.
To fully close the app, here is what you need to do:
On Android
If you have three icons at the bottom of your screen, tap the one on the left. It is likely a square, or three lines.
If your phone uses gesture controls, swipe up from the bottom of the screen until you see your apps appear, then let go and you'll be able to scroll through them.
This will bring up all of your open apps, find the iDonate Tap app and swipe it off the screen to close it.
On iPhone
Swipe up from the bottom of the screen until you see your apps appear, then let go and you'll be able to scroll through them.
This will bring up all of your open apps, find the iDonate Tap app and swipe it off the screen to close it.
Once the app is closed this way, you can open it again and it will start fresh. This should resolve many of the potential issues that can come up while using the app.
Related Articles
Who can use iDonate Tap?
The app is available to all iDonate users, from charities and causes to one-time fundraisers. If you have an account on the iDonate website, that same account can be used on the iDonate app. Whether you have just one fundraising page or a list of ...
The Tap App Isn't Working, What Can I Do?
If you are using iDonate Tap and having some issues, these can often be solved by performing one or more of the following actions: 1. Log out of your account and log back in. 2. Fully close the app and restart it. 3. Make sure you have the most ...
How to log out of iDonate Tap
If you have been having any technical issues with iDonate Tap, you may have been advised to log out of the app, and then log back in. If you are unsure of how to do so, here are the steps to follow: 1. Tap the Settings icon in the top right of the ...
"No Tap to Pay readers found. Please try again"
If you have logged in to iDonate Tap on your phone and found the above error, this means the app is struggling to connect with the device in your phone which reads cards to take payments. If this occurs, here are the steps you can take to fix it: 1. ...
How to Make Sure You Have The Most Recent Version of iDonate Tap
If you are having any difficulties taking donations with iDonate Tap, it may be because the app needs to be updated. When new versions of the app are released, users will need to update the app to continue using it. This process is usually automatic, ...