iDonate Tap
Is the app secure?
The iDonate app is powered by Stripe, one of the leading payment processors worldwide. Payments are extremely secure through Stripe, and no card details are stored on the device or on iDonate.
Does the app work abroad?
You can take tap donations through the app from anywhere in the world, so long as you have an internet connection. If you are travelling abroad, please be aware that different fundraising regulations may apply in different countries.
Can multiple users log into the same account?
Yes, multiple people can log into the app with the same account simultaneously. If you have an event and want several people to collect tap donations at once, this can be done with multiple devices using the app.
Can the preset donation amounts be changed?
As standard, the iDonate app will present several amounts when you choose a page. You can adjust these preset amounts by tapping the Settings icon in the top right of the app, then choosing Donation Preference. Choose Custom Amounts, then adjust your ...
How much can be donated through the app?
The limit on tap payments with cards is €50, tap payments made with a phone have no limit. The minimum donation through the app is €2.
What is the charge for using the app?
There is no direct charge for using the app on either the donor or the charity. On each donation, there is a service charge of 4.5%, then a transaction fee of 1.95% + 25c.
Can I log into my account on the app?
Yes, all iDonate accounts set up on the website can log into the app. Please note, the purpose of the app is tap donations, you cannot make changes to your pages or use many of the functions of the website through the app.
What is Product Mode?
If you are selling products in aid of your charity rather than simply taking donations, the Product Mode on our app is there to assist. Product Mode can be enabled from the Donation Preference settings. This replaces the donation options that appear ...
Who can use iDonate Tap?
The app is available to all iDonate users, from charities and causes to one-time fundraisers. If you have an account on the iDonate website, that same account can be used on the iDonate app. Whether you have just one fundraising page or a list of ...
How to use the iDonate app
Once you have the app installed, open it and you’ll be prompted to log into your account. Input your details and you’ll be brought to the home screen of the app. All of your pages will appear here in a list, with active pages at the top. To take a ...
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How to thank donors
You have 3 options for thanking donors from your iDonate account dashboard. 1) Automated Reply to Donors: Login to your account dashboard at https://www.idonate.ie/userlogin.html In your account Dashboard, Select “My Account “to open menu options, ...
What happens to the money that I raise?
At the start of each month, iDonate transfer funds raised in the previous month directly to each cause/charity. There is no action needed from the fundraiser for this to happen as the process is carried out by iDonate, the cause/charity can then view ...
How do I add Offline Donations?
We provide a simply way to add and displaying any offline donations. An Offline Donation would be any funds raised offline or outside of the iDonate platform, you can add the total amount or add each individual donor and amount. 1) Add total amount ...
When are donations transferred to my chosen cause?
At the start of each month, iDonate transfer funds raised in the previous month directly to each cause/charity. There is no action needed from the fundraiser for this to happen as the process is carried out by iDonate, the cause/charity can then view ...
How do I generate a QR Code?
To view the QR code for any page on iDonate, simply press the "Share" button. This is located below the Donate button on most page types. On the top right of this box, you will see an option to view the pages QR code. Once clicked, simply click the ...