Stripe Connect Account Holders and those named as directors on account may be asked to completed verification requirements from time to time.
This is standard practice for any financial institution and is known as KYC – Know Your Customer.
If you receive an [Action required] notification from Stripe to update documents, here is what you need to do.
How to complete Stripe verification
To begin, you'll need to
login to your account here. You can also click on the link in the email from Stripe to access your account.
On your dashboard, you will see a notification to say that actions are required to continue processing payments.
Click the See All button in the notification to view exactly what Stripe needs you to update.
This could be identification for directors, details for your organisation, or official documents.
Upload the details as requested to complete the verification.
'I'm having issues with verification, what can I do?'
If there are any problems with uploading documents, or if Stripe has rejected them, here are some tips to help ensure you are completing the process correctly:
- Ensure the organisation name entered in Stripe 100% matches your supporting documents
- Ensure any names/addresses of individuals 100% match supporting documents
- Contact Stripe Support if you require further assistance in getting your documents approved: https://support.stripe.com/express
- This will bring you to an FAQ section. If you wish to contact Stripe directly, click Contact Stripe Express support on right hand side.
- Type email support in the chat window to open a chat with a representative or send an email.
- Explain the issues you are having, Stripe Support will review your documents and advise how best to proceed.
The document verification process is automated, so if you are having trouble with this, getting in touch with Stripe support directly is often the best option. Someone from their support team will be able to manually review your account and assist with the verification.
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