How can I request a refund for my donation?
If you have recently made a donation via iDonate, you can get in touch with us by email regarding a refund.
Send your email to
helpdesk@idonate.ie, and please send this from the same email used to make the donation, and provide all details of the donation so we can find it.
We can only refund donations that have not yet been transferred to the charity, so older donations will not be available for refunding.
Please also be advised, it may take a number of days for your funds to return to your account after the refund goes through.
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How do I cancel a Monthly Donation?
If you are donating monthly via iDonate to a cause and wish to cancel, simply send us an email requesting the cancellation. Once we receive the email we will stop all future donations. Cancellation requests can be made to helpdesk@idonate.ie
How will I know if someone donates?
We send an email notification to you each time a donation is made.